Delivery Information

Thank you for choosing Selcan Alis as your preferred online shopping destination. We strive to provide a seamless and convenient shopping experience for our valued customers. This Delivery Information page is designed to inform you about our shipping process, delivery options, and important details regarding the delivery of your orders.

Shipping Process:

Once your order is successfully placed and payment is confirmed, our dedicated team begins processing your order promptly. We aim to dispatch all orders within 5 business days, excluding weekends and public holidays. Please note that certain products may have longer processing times due to customization or high demand, and such information will be clearly stated on the product page.

Delivery Options:

We offer several delivery options to accommodate your preferences and urgency. During the checkout process, you will be able to select your preferred shipping method based on the available options for your location. These options may include standard shipping, express shipping, or expedited shipping, each with its associated delivery timeframe and cost. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping process.

Shipping Rates:

Shipping rates are calculated based on various factors, including the destination, weight, and dimensions of the package, as well as the selected shipping method. The exact shipping cost will be displayed during the checkout process before you confirm your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your purchases.

Order Tracking:

Once your order has been dispatched, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date. You can use this tracking number on our website or the designated courier's website to track the status of your package.

Delivery Times:

The estimated delivery times will depend on the shipping method you have selected and your location. Please note that these delivery times are estimates and may be subject to delays caused by external factors such as customs clearance procedures or unforeseen circumstances beyond our control. We kindly ask for your understanding in such situations and assure you that we will make every effort to ensure a smooth delivery process.

International Shipping:

We offer international shipping to many countries worldwide. However, please be aware that customs fees, import duties, taxes, or other charges may apply when your order reaches your country. These charges are determined by the customs authorities of your country and are your responsibility as the recipient of the order. We recommend contacting your local customs office for more information on any applicable fees or charges.

Delivery Issues:

While we strive to provide a seamless delivery experience, unforeseen issues may arise during the shipping process. If you encounter any problems with the delivery of your order, such as delayed or missing packages, please don't hesitate to contact our customer support team. We will investigate the issue promptly and work towards a satisfactory resolution.

We hope this Delivery Information page has provided you with a clear understanding of our shipping process and policies. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team. We are here to ensure that your shopping experience with Selcan Alis is enjoyable and hassle-free.

Thank you for choosing Selcan Alis for your online shopping needs!